Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our Services.

1. Information You Provide
   This may include:
   • Business name and registration details
   • Contact information (name, email address, phone number)
   • Account login credentials
   • Staff and user information added by account owners
   • Payment and billing-related details
   • Any information submitted through forms, support requests, or communications
2. Information Collected Automatically
   When you use our Services, we may collect:
   • Device and browser information
   • IP address and approximate location
   • Usage data such as login activity, features used, and system interactions
   • Cookies and similar technologies (see Cookie Policy)
3. Transaction & Operational Data
   As part of providing POS and business management services, we may process:
   • Sales and transaction records
   • Attendance and operational data
   • Reports and analytics generated through the platform
   This data is processed on behalf of our customers and remains their property.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Process payments and subscriptions
• Improve system performance and user experience
• Provide customer support and respond to inquiries
• Communicate important updates, notices, and service-related messages
• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. Data Sharing & Disclosure

We may share data only when necessary, including:

• With trusted service providers who assist in operating the platform (e.g. hosting, payment processing)
• When required by law, regulation, or legal process
• To protect the rights, safety, or security of Whip, our customers, or others

All third parties are required to handle data securely and only for authorised purposes.

4. Data Storage & Security

• We implement technical and organisational measures to protect data against unauthorised access, loss, or misuse.
• Data is stored in secure environments with restricted access.
• Despite best efforts, no system can guarantee absolute security.

5. Data Retention

• We retain personal and business data only as long as necessary to provide the Services and comply with legal obligations.
• Upon account cancellation, data may be retained for a limited period for backup, compliance, or dispute resolution purposes.
• Customers are responsible for exporting their data before account termination.

6. User Rights

Depending on applicable laws, you may have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of personal data, subject to legal and contractual obligations.
• Withdraw consent where applicable.

Requests can be submitted by contacting us using the details below.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core platform functionality.
• Improve performance and user experience.
• Analyse usage trends.

You may manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Children's Privacy

Our Services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.