Billing Policy

1. Subscription & Fees

• Whip POS is billed on a yearly subscription basis.
• Fees must be paid in advance before service activation.
• Subscription starts on the date of activation.
• Hardware is billed separately (one-time purchase).
• Add-ons (extra outlet, extra user, etc.) are billed additionally.

2. Payment Terms

Payment due within 7 days from invoice date.

Late payment may result in:

• Account suspension
• Access restriction
• Late charges (if applicable)

3. Refund Policy

• Subscription fees are non-refundable once activated.
• If service is terminated mid-cycle, remaining days are not refundable.
• Hardware purchases are non-refundable unless defective.

4. Plan Changes

• Upgrade: charged pro-rated
• Downgrade: applied next billing cycle
• Add-on: billed immediately

5. Suspension & Termination

Whip may suspend account if:

• Payment overdue
• Misuse of system
• Fraudulent activity

Data retention policy example:

• Data retained for 30 days after suspension
• Permanently deleted after 60 days

6. Hardware Warranty

• Hardware warranty: 6–12 months (manufacturer dependent)
• Does not cover physical damage, water damage, misuse.